Shipping Policy

Last Updated: July 25, 2025

Thank you for choosing Avenorivaluxe. We understand that timely delivery matters, so this policy outlines how we process orders, arrange shipment, provide tracking, and handle common delivery situations.

1. Order Processing & Preparation

After your order has been successfully submitted, our team will typically need approximately 3 business days to verify the purchase, prepare the merchandise, package the parcel, and arrange handoff to the appropriate shipping carrier.

Orders placed during weekends or public holidays will generally begin processing on the next business day.

2. Shipping Charges & Estimated Transit

Once an order has been dispatched, the expected carrier transit period is approximately 10–20 business days.

We currently provide a standard worldwide shipping rate of $5.99 USD.

Please understand that delivery estimates are provided for reference and may vary depending on destination, carrier operations, customs procedures, and other logistical circumstances.

3. Delays Beyond Our Control

Occasionally, delivery may take longer than expected because of circumstances outside our reasonable control.

Potential causes include customs inspections, import clearance, carrier interruptions, transportation issues, and other unexpected logistical events.

We appreciate your patience and understanding when such circumstances affect the delivery schedule.

4. Tracking Your Shipment

After your package has been dispatched, we will send a Shipping Confirmation email containing the applicable tracking number.

You may use the tracking number to monitor your shipment through:

www.17track.net

Please note that tracking information may not appear immediately. Carrier systems can require several days after dispatch before the first shipment events become visible.

5. Orders Delivered in Multiple Packages

If an order contains multiple products, the items may be fulfilled from separate warehouses or shipping facilities.

For this reason, products from one order may arrive in different parcels. Separate shipping notifications will generally be provided, and each package will have its own unique tracking number.

6. Requesting Changes to an Order

Changes to an order are highly time-sensitive.

Whether you need to correct your shipping details, such as an address or telephone number, or modify an item's size, color, or quantity, please contact us as soon as possible, preferably within 12 hours after placing the order.

Please provide:

Order Number (e.g., 071SHOP-123331)
Order Email
A clear explanation of the requested modification, such as the corrected address or revised product option

We will make reasonable efforts to accommodate eligible requests. However, once an order has entered shipment or fulfillment processing, changes may no longer be possible.

7. Missed Deliveries

When a delivery attempt is unsuccessful, the carrier may leave a notice and hold the package at a nearby postal or carrier facility.

Please use your tracking information to contact the relevant local delivery provider and inquire about collection or another delivery attempt.

Avenorivaluxe is not responsible for parcels returned because of an incorrect or incomplete address provided by the customer or because the recipient failed to collect the shipment within the carrier's required timeframe.

8. When Tracking Information Stops Updating

A temporary lack of tracking activity does not necessarily indicate a problem. Packages may go several days without a new scan while moving between transportation hubs or carrier facilities.

Please use the following guideline:

Recent Tracking Activity: If the latest tracking event occurred within the previous 7 days, the shipment will generally still be considered active and in transit.
More Than 7 Days Without Updates: If there have been over 7 consecutive days with no new tracking events, please contact our support team with your Order Number (e.g., 071SHOP-1128) and Order Email` so we can assist with further review.

9. Lost or Stolen Shipments

If you believe your shipment may be lost, please contact us so that we can work with the shipping carrier to investigate its status.

Shipment Lost During Transit: If the carrier confirms that the parcel was officially lost while in transit, we will arrange a replacement shipment without charging additional shipping fees.
Shipment Marked as “Delivered”: Once carrier tracking confirms delivery to the address provided with the order, the shipment is considered successfully delivered under this policy. We are not responsible for loss or theft occurring after confirmed delivery. If a parcel shows as delivered but cannot be located, we recommend checking with household members, neighbors, building management, or the delivery location.

10. Shipping Destinations & Fulfillment Locations

Destinations:
We offer worldwide shipping to destinations supported by our logistics network. In the uncommon situation where delivery to a particular country or region is unavailable, we will contact the customer regarding the available options.

Fulfillment Locations:
Depending on product availability, inventory levels, and the destination country, orders may be dispatched from fulfillment facilities in the United States, Canada, Australia, or the European Union. Certain products may also be shipped directly from selected manufacturing partners.

11. Shipping Disclaimer

By placing an order with Avenorivaluxe, you acknowledge and agree to the following conditions:

Estimated Delivery Times: All processing and shipping periods are estimates and are not guaranteed delivery dates. We are not responsible for delays resulting from customs authorities, carriers, transportation disruptions, or other circumstances beyond our reasonable control.
Customs Duties, Taxes & Import Charges: The customer is responsible for customs duties, import taxes, tariffs, brokerage charges, clearance fees, and other government-imposed costs associated with importing an order into the destination country. These charges are not included in the product price or standard shipping fee unless expressly stated otherwise.
Accuracy of Shipping Information: Customers must provide a complete and accurate delivery address. We are not liable for packages delayed, lost, or returned because of incorrect or incomplete information supplied by the customer.
Confirmed Delivery: Once the carrier records the shipment as successfully delivered, our responsibility for the package ends. We are not liable for loss or theft occurring after the carrier's delivery confirmation.

Have Questions? Contact Us

For shipping questions, tracking assistance, delivery concerns, or other order-related matters, please contact:

Email: support@avenorivaluxe.com
Phone: +1 (619) 568-2004

For faster assistance, please include your Order Number (e.g., 031SHOP-1938) and the Email Address used when placing the order.

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