Return Policy

Last Updated: July 25, 2025

Thank you for choosing Avenorivaluxe. Customer satisfaction is important to us, and we are committed to reviewing legitimate product concerns fairly. If you experience an issue with your order, please contact our support team at support@avenorivaluxe.com and include your Order Number (e.g., 015SHOP-1218) together with the Order Email used for the purchase.

Please review the following policy before submitting a claim.

General Policy

All purchases made through our store are considered final.

We do not accept standard returns or product exchanges. The only exceptions apply to orders involving a verified product quality issue or an incorrect item shipped by us.

Damaged, Defective, or Incorrect Products

We take product quality seriously. If your merchandise arrives damaged, defective, or different from what you ordered, please contact our support team before taking any other action.

Customers should inspect their orders promptly after delivery and report any qualifying issue within 7 days of receipt.

To request assistance, please email support@avenorivaluxe.com and provide:

Order Number (e.g., 015SHOP-1218)
Order Email used to complete the purchase
A clear explanation of the issue
Photos or video evidence showing the damage, defect, or incorrect product

Complete documentation helps us evaluate the claim efficiently.

Each case will be reviewed individually. Based on the circumstances and supporting evidence, an approved claim may result in a replacement product, partial refund, or full refund.

Refunds

When a full or partial refund is approved, the applicable amount will be returned to the original payment method used for the order.

Please allow approximately 7–12 business days for the funds to appear in your account. The actual posting time depends on the processing procedures of your bank, card issuer, or payment provider.

Exchanges & Replacements

We do not provide standard exchanges.

A replacement may be offered only when the product is confirmed to have arrived damaged or defective and the related claim has been reviewed and approved.

Unauthorized Returns

Please do not send any merchandise back unless our customer support team has specifically authorized the return.

A claim must be initiated with us before any product is shipped back.

Merchandise returned without prior notification or approval may be refused and will not qualify for a refund, replacement, or other resolution.

Contact Us

For questions, claims, or concerns regarding your purchase, please contact our customer support team:

Email: support@avenorivaluxe.com
Phone: +1 (619) 568-2004

For faster assistance, include your Order Number (e.g., 015SHOP-1218) and Order Email in your message.

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